FAQ
Photography
What is your process?
Please see Adrians Services / About. Each job is different and as such requires a different approach.
What kind of shoots do you offer?
Many! Adrian can offer shoots tailored to campaign, content, lifestyle as well as product still life.
Can I have RAW files?
As an industry standard, photographers do not hand out RAW files. All images go through a form of post production. It is a part of the final product. Depending on the requirements, un-retouched selects can be provided at a rate. Images still have to go through an outputting process even though they are not going into Photoshop necessarily.
What is the lead time for a shoot?
There is a 2-3 week lead time for shoots. This helps us discuss everything required in a timely fashion.
How long does it take for me to receive the images?
Final images are delivered within 10-15 business days once selects and retouching notes are received. All images go through post production. This is part of the final product. Faster turn around times can be arranged at an additional cost.
How do you structure your rates?
Each job is different and is difficult to have one rule to apply to all. As a guide all shoots work on a half day and full day rate, with assistants, equipment hire and post production included, as well as studio hire if needed.
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PRINTING & MATERIALS
What is a giclée print?
A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world.
What type of printer is used?
The latest Epson P20070 printer using genuine Epson Ultrachrome Pro inks.
What type of paper do the prints come on?
Prints come on 310 gsm 100% cotton rag paper.
What are the frames made from?
All timber is locally sourced from sustainable sources. The frames are made from Victorian Ash and Tasmanian Oak timber.
Why use acrylic instead of glass?
The 3mm Plexiglass is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.
SHIPPING & RETURNS
How long will delivery take?
Your new print will be with you in 2 weeks.
Where is my order shipped from?
All orders are shipped from Melbourne, Victoria.
How much does shipping cost?
Australia wide shipping is free on all print and frame orders.
How are the frames shipped?
The frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. All work is insured against loss or damage
How can I track my order?
You will be emailed your tracking number when your order has been dispatched (10-12 days after placing your order).
Can I return my purchase?
As all printing and framing is made to order, refunds and returns for change of mind are not accepted.
Do you deliver outside of Australia?
At this stage delivery is only within Australia. International shipping is something I am looking into. Watch this space :)